Hire skilled Offshore Customer Support professionalsStart with
Get access to a pre-vetted pool of global back-office and customer support professionals who have the expertise and experience to help you manage your operations and provide stellar customer service. Plug into the system and access the expertise you need to take your business to the next level.
Introducing success-based billing:
Transparent Pricing
No Hidden Margins
Clear, upfront pricing built for long-term global hiring—not short-term wins.
Success- Based Billing
No Placement Fees.
If we fail to hire the right talent or meet agreed outcomes, you walk away without paying a cent.
Replacement Guarantee
No Replacement Fee
If a hire doesn’t work out, at any stage, we replace them at no cost. No renegotiation. No fine print.
Done-For-You System
Hiring, Employment, Compliance
Global hiring, Compliance & contracts to Ongoing management & support
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Extensive experience across key industry segments
Our highly-qualified pool of offshore CX/Customer Support and Back Office experts hold in-depth knowledge and extensive experience in a range of industries and diverse projects that help maximise efficiency and productivity within organisations.
CX/Customer Support and Back Office professionals you can hire
Tap into our exclusive community of skilled professionals with domain expertise and operational excellence to optimise your business operations.
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Teir 1 Customer Support
Customer Support Agents
Chat / Email Support Specialists
Voice Support
Inbound Call Agents
Outbound Support
Data Entry & Processing
Data Entry Specialists
Data Quality Analysts
Data Cleansing Specialists
Operations Support Pod
Operations Assistants
Process Coordinators
Teir 2 Technical Support
Technical Support Specialists
Escalation Support Agents
Customer Success
Customer Success Manager
Retention Specialist
Research & Data Enrichment
Virtual Assistants / Admin Staff
Operations Coordinators
E-commerce Back Office
Product Listing Specialists
Order Processing Executives
Omnichannel Support
Email Support Agent
Live Chat Specialist
Social Media Support Executive
Support Operations & QA
QA Analyst
Support Team Lead
Process / Training Specialist
Finance & Back Office Operations
Accounts Payable / Receivable Specialists
Bookkeeping Assistants
Back Office Administrators
Compliance & Documentation
Compliance & Documentation
Compliance Support Executives
Operations Coordinator (AI-Supported)
Compliance & Data Governance Support
Finance Operations Analyst
AI Operations Assistant
Digital Process & Documentation Specialist
Data Intelligence Specialist
Reporting & Insights Analyst
Workflow Automation Specialist
Data Operations Specialist (AI-Enabled)
The roles you hired for 2 years ago are not the roles you need today.
AI isn’t just changing how work gets done. It’s changing what work needs to exist in the first place
We’re seeing a clear shift across industries.
Traditional roles are splitting into two directions
Execution-heavy tasks → automated or AI-assisted
High-context roles → more valuable than ever
Hiring in the Age of AI
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Crafting Excellence: Our Blueprint for Success
Top Vetted Talents
Our proven ad blueprint draws elite talent, supplemented with free posting credits on top platforms and access to over 20,000 pre-vetted professionals. Rigorous screening, bespoke assessments, machine-led interviews, and tailored technical challenges ensure only the finest candidates reach you for the final decision.
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Onboarding
We help you onboard the candidates by doing background checks, extending the offer, and installing our proprietary service culture pathway. We ensure a smooth and hassle-free transition for you and the candidates.
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Compliance
We handle the compliance issues for you and the candidates. We make sure contracts are native and efficiently handled to safeguard integrity, confidentiality, continuity, and effectivity.
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Team Management
We help you better manage your team with strategic consultation, sprint management, training and development, and reporting standard management. We suggest the best practices and tools to optimize your remote team’s performance and productivity.
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HR Management
We take care of the entire HR Management for your remote team. We handle the contract fees, attendance, leaves, holiday calendars, performance evaluation, and appraisals. We ensure that your team is happy, motivated, and productive.
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Jambo Main Features
Why Fast Growing Teams Choose
Remote Office
Support That Improves Customer Experience
We don’t just provide agents, we build teams focused on fast response times, resolution quality, and customer satisfaction.
24/7 Coverage Without Burnout
Extend your support hours across time zones without increasing overhead.
Speed Without Compromise
Deploy trained customer support staff in weeks, not months ready to handle tickets, calls, and live chat.
Cost-Effective at Scale
Fixed monthly cost. No recruitment fees. No lock-ins.
Fully Managed
Contracts, payroll, compliance, HR — handled.
Full Control
You own the roadmap and technical direction, giving you control without operational drag.
Price Calculator
Experience the power of your team by exploring different combinations before taking the plunge. Try out different permutations and design the dream team.
Clients say
In a rapidly growing sector with dynamic and fast paced needs emerging, it's been critical to our success to be able to adapt and scale our modern healthtech platform and this has required continuous recruitment in the areas of CX Design, Development & Support as we expand our teams to meet the needs of our customers. To this end Remote Office has become a trusted partner for the end-to-end experience in accessing global talents for hiring and supporting skilled team members. They're part of the team.
Yianni Serpanos
CEO & Founder, Coreplus
Angus says “As the COO of a fast-growing tech startup based on the Gold Coast, I was grateful to be introduced to Diat and his team who assisted us with high-calibre developer candidates based overseas and managed completely by Remote Office. It was straight-forward to get started and RO was patient in working with us to find the right developer for our team. I would highly recommend.
Angus Keck
COO, Agunity
We have been using Remote Office for two years and continue to be impressed with their excellent service and advice. We highly recommend them.
Ash McMullen
CEO, NGS
Remote Office has been our trusted partner for the past three years. They stand out due to their professionalism, strong project management and customer-centric approach. Remote Office is one of the few agencies that are able to provide realistic estimates of project execution. I can always trust their opinions and suggestions.
Mikko Tamminen
Chairman & CEO, Taskeater
I was impressed by Diat's approach in gaining me as a client and I wondered if the same approach could be adopted for Believe You Me. Diat and his team have been very diligent, bringing forth about six key leads within a six week period, two of which I am hopeful of converting into newly acquired business. I would highly recommended Diat.
Blair Triplett
CEO, Believe You Me
Remote Office has been an unconventionally articulated one-stop remote service station for me. I have worked on Data Processing with the team and I got seamless English speaking team members with accurate results. Their team leaders even make the job easier to track & follow up.
Akhter Ahmed
Former President, New Emerging Market, Microsoft
We partnered with Remote Office to step up our email campaigning and lead generation team. They have proven to be highly engaging and professional, always showing great interest in getting to know Brang and our requirements. They were welcoming of any changes and adaptable to feedback, which allowed our campaign to foster. We would highly recommend Remote Office to any business who is looking to partner with a passionate marketing Team!!
Tracy Stone
Sales Manager, BRANG – Think Delivery. Think Brang
Let’s discover your team
At Remote Office, we understand that the right team is the cornerstone of business growth. That's why we've transformed team building into an art, effortlessly guiding you through finding the perfect fit. Imagine shaping your ideal team from anywhere, with the expertise of a virtual HR partner at your fingertips. Our platform isn't just about team creation; it's a strategic ally in your journey to scale and succeed. Engage with our obligation-free tool and experience the power of tailored team-building, designed to address your unique business needs.
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Frequently Asked Questions
You may have a few questions about how to build and manage your support teams. Don’t worry, we got you covered. Here are the frequently asked questions.
We don’t have a well-defined CX process. Can you help with that?
Yes – at Remote Office, we are working effortlessly to provide outlined solutions for specific business pain points (be it retail customer service or back-office) and enabling the solutions with a team of global talents. If you don’t have a well-defined process in place, we will help you to create one that hits the global benchmark, with no extra cost.
What types of customer support roles can I hire?
You can hire support agents across email, live chat, and phone, as well as technical support (L2), helpdesk staff, customer success coordinators, and retention specialists.
How quickly can I hire offshore customer support staff?
Most roles can be filled within 1 to 3 weeks. We provide pre-vetted candidates so your team can start handling tickets and customer queries quickly.
Will offshore support staff work in my time zones?
Yes. Teams are aligned to your prefeered or can provide extended and 24/7 coverage depending on your support requirements.
How do you ensure quality and customer experience?
We align agents to your processes, scripts, and brand voice. Ongoing performance monitoring and feedback loops ensure consistent quality and customer satisfaction.
How does offshore hiring reduce support costs?
Offshore teams typically reduce costs by 40 to 60 percent compared to local hiring, while maintaining service quality and allowing you to scale efficiently.
How do offshore support teams integrate with my existing team?
They work as an extension of your in-house team, using your systems, joining your workflows, and collaborating in real time.
What happens if a team member is not the right fit?
We provide immediate replacements at no additional cost, ensuring no disruption to your customer support operations.
Do you provide support after hiring?
Yes. We handle onboarding, HR, payroll, compliance, and ongoing team support to ensure your team performs consistently.
Do you ensure privacy?
Yes – your data privacy is important to us. By default, we have an NDA in place with all of our employees. On top, we are happy to sign an NDA that you have in place to protect privacy.